Before you call Technical Support, locate your serial number.
Your sound processor serial number is located on the backside of your sound processor. In order to serve you better, please locate the serial number on your sound processor prior to calling Cochlear.
We can better serve you if we know your serial number at the beginning of the call.
Technical Support & Recipient Services
Should you need advanced troubleshooting and support, we have a team of experts ready to assist you. Our Recipient Support Center is located in Denver, Colorado and is open Monday through Friday, 6am – 6pm and Saturdays 8am – 12pm Mountain Time.
Call us at 1 (800) 483-3123