Melissa Horning, Au.D.,CCC-A - New recipient education
Debbie Cook - Upgrade support

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Meet the team

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Melissa Horning
New recipient education

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Debbie Cook
Upgrade support

About Melissa

Prior to joining Cochlear in 2021 as a Recipient Solutions Manager, Melissa worked as a pediatric and adult Cochlear Implant Audiologist at a large multi-center ENT practice. Melissa earned her Bachelor of Arts Degrees in both Communications and Biomedical Humanities from Hiram College in Hiram, Ohio in 2009 and earned her Doctorate of Audiology from Syracuse University in 2012. She holds licensure with the North Carolina Board of Examiners for Speech and Language Pathologists and Audiologists. Charlotte, North Carolina is home for Melissa and her family.

About Debbie

Debbie has been a Cochlear employee since October 2014 and is currently an Upgrade Solutions Specialist, where she delivers personalized support through the upgrade process. In October of 2016, she was awarded with the Hear Now and Always Award due to her excellent customer service.

If you need immediate assistance, please contact the Device Support Specialist Team at
1-800-483-3123 and select option #2.

If my times don’t work for you, click here to book with the next available team.


Recipient Solutions team members are available by appointment only and are intended for hearing implant recipients and their families. This service is not available in French or for recipients in Quebec, Canada.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.

Views expressed are those of the individual. Consult your health professional to determine if you are a candidate for Cochlear technology.

For a full list of Cochlear’s trademarks, please visit our Terms of Use page.