Reimbursement support for facilities and professionals
For reimbursement support for facilities and professionals, please contact your Regional Reimbursement Manager.

Cochlear America's Regional Reimbursement Managers are ready to assist hospitals, surgery centers, and healthcare professionals with issues such as coding, payment, payer coverage, contracting, and other reimbursement related challenges.
Regional Reimbursement Managers can help in the following ways:
Provide reimbursement support & assistance to:
Start-up programs
Established professional and facility customers
Collect data and provide information regarding coverage, coding, and payment
Pursue new coding nomenclature for current and new technology
Communicate new reimbursement issues and developments both internally and externally
Host reimbursement workshops
Assist hospitals, clinics, and physician practices with reimbursement concerns and program viability issues, such as:
Practice management
Contracting
Coding
Coverage and payment concerns
Advocate for positive coverage and suitable reimbursement with commercial/state/federal payers
Collaborate with stakeholders to develop and execute strategies to reduce barriers to access and improve payment landscape
Provide field level support in navigation of the coverage and payment landscape for replacement processors, parts, and accessories
Provide reimbursement support related to clinical studies
How to contact your Regional Reimbursement Manager:

Joan Sunderland, MBA
Sr. Manager Regional Reimbursement
(503) 819-1942
jsunderland@cochlear.com
Anne Anthony, MSSW
Sr. Manager Regional Reimbursement
(214) 282-7214
aanthony@cochlear.com
Keith Latiolais, MBA, MHA
Sr. Manager Regional Reimbursement
(901) 481-6158
klatiolais@cochlear.com
Julie Otto
Sr. Manager Regional Reimbursement
(716) 491-6427
jotto@cochlear.com