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Insurance and reimbursement

Optimizing your practice and your patients' reimbursement outcomes

As the global leader in implantable hearing technology, Cochlear is dedicated to bringing the best possible hearing solution to every individual. We pride ourselves on partnering with hearing healthcare teams to meet the needs of those with hearing loss and are excited to provide you with a comprehensive online resource kit to address your questions and optimize both your practice and your patients' reimbursement outcomes.

  • Coding and Billing Support: For coding and billing support, please call 1-800-587-6910 (8:00 AM - 3:00 PM Mountain time zone) or email codingsupport@cochlear.com.

  • Otologic Management Services (OMS): For pre-surgical insurance support or pre-authorization/appeal assistance, please call 1-800-633-4667 (option 4) or fax 1-303-524-6765.

  • Reimbursement Support: For reimbursement support, please contact your Regional Reimbursement Manager.

Clinical research

Coding and billing support

Support for coding and billing questions for professionals and facilities.

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Otologic Management Services (OMS)

For pre-surgical insurance support and pre-authorization/appeal assistance.

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Reimbursement support

For reimbursement support for facilities and professionals, please contact your Regional Reimbursement Manager.

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Disclaimer

The information provided in this reimbursement site is provided as a set of guidelines only to address the unique nature of implantable hearing solutions technology and is not intended as legal advice. There is no guarantee that following these guidelines will result in any form of coverage or reimbursement from any insurance company or federal health care program payer. The information presented herein is subject to change at any time and may become outdated. This information cannot and does not contemplate all situations that the health care professional/provider may encounter. To be sure that you have the most current and applicable information available for your unique circumstances, please consult your own coding advisors and payers to verify that the information provided herein is applicable to your needs. Seek your own legal advice regarding your reimbursement needs and the proper implementation of these guidelines. All products should be used according to their labeling. In all cases, services billed must be medically necessary, actually performed, and appropriately documented in the medical record.