Warranty coverage

We know things can happen to your new device. And when they do, we offer new recipients a comprehensive warranty* and one-time loss replacement.

What you'll find on this page

  • Learn about Cochlear’s warranty protection

  • Learn about Cochlear’s loss coverage

  • Learn about the benefits of joining Cochlear Family

“While crabbing in Chincoteague, Virginia, we didn't make sure Sean’s [external sound processors] were safely secured and wouldn’t you know, Sean accidently knocked one of his processors into the water!”

- Kelly J.,  Mother of Nucleus® recipient

Warranty coverage

Cochlear™ Nucleus® 7 and Kanso® Sound Processors

  • 5-year warranty for new systems, covering sound processors (Nucleus 7 and Kanso), magnet (Nucleus 7 and Kanso), coil (Nucleus 7), remote cable (Nucleus 7), battery holder and cover (Nucleus 7)

Cochlear™ Baha® 5 Sound Processors

  • 2-year warranty for both new systems and upgrades

Cochlear™ True Wireless™ accessories

  • 1-year warranty

Cochlear™ Standard and Compact Rechargeable Battery Modules

  • 1-year warranty

All other accessories (excluding zinc air batteries)

  • 90-day warranty

Loss coverage

Should your sound processor go missing during the initial system or upgrade warranty period, our loss coverage allows you to replace it completely free of charge (one time only per side). Once you have made a claim on the sound processor, the loss coverage is no longer available.

Lady using an iPad at the park

Contact us

Get in touch with Cochlear

Please seek advice from your medical practitioner or health professional about treatments for hearing loss. They will be able to advise on a suitable solution for the hearing loss condition. All products should be used only as directed by your medical practitioner or health professional. Not all products are available in all countries. Please contact your local Cochlear representative.

Views expressed by Cochlear recipients and hearing health providers are those of the individual. Consult your hearing health provider to determine if you are a candidate for Cochlear technology. Outcomes and results may vary.

ACE, Advance Off-Stylet, AOS, AutoNRT, Autosensitivity, Beam, Button, CareYourWay, Carina, Cochlear, 科利耳, コクレア, Cochlear SoftWear, Codacs, ConnectYourWay, Contour, Contour Advance, Custom Sound, ESPrit, Freedom, Hear now. And always, HearYourWay, Hugfit, Hybrid, Invisible Hearing, Kanso, MET, MicroDrive, MP3000, myCochlear, mySmartSound, NRT, Nucleus, Off-Stylet, Slimline, SmartSound, Softip, SPrint, True Wireless, the elliptical logo, WearYourWay and Whisper are either trademarks or registered trademarks of Cochlear Limited. Ardium, Baha, Baha SoftWear, BCDrive, DermaLock, EveryWear, Vistafix, and WindShield are either trademarks or registered trademarks of Cochlear Bone Anchored Solutions AB.

*Terms and conditions may apply. When your warranty period expires, you can purchase an Extended Warranty You can check your warranty status and expiry date in the Cochlear Family online portal.