Important information regarding end of support
See below for details regarding end of support for the Cochlear™ Nucleus® 6, Baha® 5, and Baha 5 Power Sound Processors. Please note that this information applies to the United States only.
Effective March 31, 2023, Cochlear will be ending support options for all Cochlear™ Nucleus® 6 Sound Processors that are no longer under warranty.
Effective September 30, 2022, Cochlear has ended support options for all Cochlear™ Baha® 5 and Baha 5 Power Sound Processors that are no longer under warranty.
What do my patients need to do now?
If your patient’s sound processor is in good working order, there is nothing they need to do at this time. However, now is a good time to begin the discussion about considering an upgrade, the benefits and how to navigate the process. For resources to support your patients on this journey, visit our Supporting Patient Upgrades page to learn more.
If their sound processor is starting to show signs of wear and tear, now might be a good time to discuss an upgrade with your patient. Below we’ve outlined several commonly used resources to guide you and your patients through the upgrade process.
Nucleus upgrade resources
Baha upgrade resources
Where to direct your patients
Cochlear is here to help! Your patients can visit our End of Support page to learn more. Or they can call Cochlear's Customer Service Team: 1-800-523-5798
Do you have additional questions around end of support or the upgrade process?
Visit our Supporting Patient Upgrades page for additional resources to support your patient during their upgrade journey.
Cochlear will continue to honor all warranties that run past this retirement date. Your patients can check their warranty status by visiting www.Cochlear.com/US/Family to log in or activate their Cochlear Family account.
This material is intended for health professionals. If you are a consumer, please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.
The Nucleus 8 Sound Processor is compatible with Nucleus Profile Series, CI500 Series CI24RE (Freedom) Series, CI24R Implants. The Nucleus 8 Sound Processor is not compatible with the Nucleus® 22 (N22) Implant.
The Kanso 2 Sound Processor is compatible with the Nucleus Profile Plus, Nucleus Profile Series, CI500 Series, CI24RE (Freedom) Series, CI24R and CI24M implants. The Kanso 2 Sound Processor is not compatible with the Nucleus® 22 (N22) Implant due to the Kanso 2 Sound Processor's size and coil type.