At Cochlear, we are committed to helping you achieve your best hearing experience over the course of your lifetime. Our goal is to deliver quality hearing technologies and services to you today, and over time.
What does it mean to retire/end service and support?
After September 30, 2022, you are no longer able to purchase parts and accessories for all Baha® 5 and Baha 5 Power Sound Processors and Cochlear will no longer be able to repair them.
After March 31, 2023, you will no longer be able to purchase parts and accessories for all Nucleus® 6 Sound Processors and Cochlear will no longer be able to repair them.
Cochlear will continue to honor all warranties that run past the end of support dates. To check your warranty status, log in to or activate your Cochlear Family account by visiting www.Cochlear.com/US/Family.
Please be assured that Cochlear’s decision to phase out aging technology is made carefully, considering multiple factors. Cochlear has available updated sound processor technology that is compatible with your current implant so that you can continue to hear without the need for additional surgery. Insurance coverage criteria vary widely based on the type of insurance plan. However, many insurance providers will cover 70-80% of the cost of a replacement sound processor when medically necessary and when the processor has reached the end of its “useful life,” (usually five years), or when the sound processor is retired and not repairable.
What do I need to do now?
If your sound processor is in good working order, you do not need to do anything at this time. Our goal is to help you prepare for the retirement date and provide ample time to begin planning for a replacement sound processor.
Tips to help you prepare
Contact your insurance provider: Contact your insurance provider to determine if you have coverage and if so, when a replacement sound processor would be covered. You may want to consider reviewing the different plans offered through your employer to determine which option provides the best coverage for you during your next open enrollment period.
Call Member Services on the back of your insurance card and provide this code:
- Nucleus Sound Processor Replacement = HCPCS Code - L8619
- Baha Sound Processor Replacement = HCPCS Codes - L8691 and L8694
When you might be eligible to upgrade:
- End of useful life - usually 5 years of continuous use
- Demonstrated improvement in hearing performance
Re-establish care with your clinician: If it’s been more than 1-2 years since you’ve seen your clinician, you may need to re-establish care before you decide to purchase a replacement sound processor sometime within the next 12 months.
CareCredit®: We partner with CareCredit to offer interest-free financing plans that can spread payments over 6, 12, 18 or 24 months to help fund any out-of-pocket costs and coinsurance.*
HSA/FSA: Consider starting an HSA/FSA savings account to prepare for any out-of-pocket expenses. These pre-tax savings accounts help reduce the total amount you pay out-of-pocket on medical expenses.
Frequently Asked Questions
Why is Cochlear ending support for my sound processor?
As Cochlear continues to innovate and bring new products to market, we strive to bring you improved sound processor technology designed to help you hear and live confidently. In the time since the Nucleus 6, Baha 5 and Baha 5 Power Sound Processors were introduced many years ago, advancements in sound processor technology have led to improved reliability, functionality, and hearing outcomes. This means that the technology used in these sound processors is reaching the end of its useful life, so we will begin the gradual process of winding down support.
My Nucleus 6, Baha 5 or Baha 5 Power Sound Processor will still be under warranty after the retirement/end of support date. What options do I have?
Cochlear will honor all warranties that run past the retirement date. You can confirm your warranty status by logging into your Cochlear Family member account and clicking on the “My Equipment” tab on the left-hand side menu. It will display the current equipment you have as well as its warranty status. Don’t have a Cochlear Family membership activated? Activate your FREE Cochlear Family membership at www.Cochlear.com/US/Family.
What happens if I keep my Nucleus 6, Baha 5 or Baha 5 Power Sound Processor after it is retired?
You can continue using your sound processor while it remains in good working order. However, if your sound processor stops working Cochlear cannot repair it. Or, if you lose a part or accessory, Cochlear cannot replace it.
We want to make sure you stay on the air and are not left without sound, so another option is to consider a sound processor replacement.
To learn more about the Nucleus 7 and Kanso 2 Sound Processors, visit www.cochlear.com/us/nucleusupgrade.
To place your Nucleus 7 or Kanso 2 order online, visit the online Cochlear store at www.cochlearstore.com.
To learn more about the Baha 6 Max Sound Processor, visit www.cochlear.com/us/bahaupgrade.
To place your Baha 6 Max order online, visit the online Cochlear store at www.cochlearstore.com.
When is your next-generation sound processor technology coming out?
At Cochlear we are continually investing in research and future innovations to provide our recipients the best listening experience so they are able to connect fully with others and the world around them.
As of Feb 1, 2018, Cochlear provides direct insurance billing support for many major private insurance plans, Medicare, Medicaid (including HMOs) and Tricare for repairs, parts and accessories. Cochlear’s full-service billing support is available for recipients who are covered under one of the plans with whom Cochlear is contracted. If you would like to place an order for a replacement part or accessory, please keep in mind orders may take up to 2 weeks to process and ship, so please plan ahead.
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Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.