Cochlear - Hear now. And Always

Cochlear Family Benefits

Exclusive Promotions

Exclusive Promotions

You'll be the first to know about exclusive offers on wireless accessories, batteries, chargers, covers, cleaning supplies and so much more. You'll also be the first to hear about new products and promotions.

Be the first to hear about new products and special promotions. You'll also receive exclusive offers and unlimited access to the Cochlear Store, which is filled with products to help you hear your best.


Exclusive Promotions

This personalized dashboard will be your one-stop destination for all things Cochlear. Here you’ll find device tips and how-to’s, hearing practice tools, warranty details, troubleshooting help, and much more. Login now?

Find the latest information on your Cochlear products, including warranty details and troubleshooting help and learn from other family members about what to expect from your hearing journey. Activate your account today!

Cochlear Store

Cochlear Store

Shop our online store for the products you need to maintain and care for your sound processor and a wide selection of accessories to help you hear your personal best. Shop now?

The Cochlear Online Store lets you shop the widest selection of Cochlear accessories and gear, with everything you need for your active lifestyle. Activate your account today!

Extended Warranty

Cochlear Cares Service Plans

Protect your investment and take comfort in knowing replacement parts and repairs are covered after your original warranty ends.

We are here to help Cochlear Family members protect their investment. Take comfort in knowing that replacement parts and repairs are covered after your original warranty ends.

Cochlear Celebration

Cochlear Celebration

Receive a discount for our bi-annual celebration event. This fun-filled weekend includes:

  • A private party filled with entertainment and socializing
  • Opportunities to connect and interact with other Cochlear Family members
  • Educational sessions to learn techniques for making the most of your Cochlear device
  • Hands-on tips for maximizing your hearing performance
  • Activities designed for new Cochlear Family members recently implanted
  • Lively childcare and teen programs

Cochlear Celebration is a magical weekend filled with fun activities designed to bring the Cochlear community together to share experiences, lives, and successes.

Hear Always

Hear Always

Reduce time spent "off air" with exclusive expedited service for your sound processor. Call the Cochlear customer service center if you are having issues with your equipment, and we will help you troubleshoot. If we determine your processor needs to be replaced, we will simply exchange it by sending a kit to you overnight. The kit will contain:

  • A replacement processor
  • Instructions and a box to send back the out-of-service processor

Call customer service at 1-800-483-3123 to speak with us about Hear Always, so you'll never be out of sound.

Hear Always is an exclusive program to expedite service to members who experience issues with their sound processor that significantly reduces time spent "off air."

The Communication Corner

Comunication Corner

This invaluable collection of age-specific training programs is designed to help maximize your or your loved one’s hearing experience. From early listening to complex skills, the programs are fun and engaging. Subjects include:

  • Early Language Development
  • Listening in a Classroom Environment
  • Communication Skills
  • Music
  • Using the Telephone with Confidence

The Communication Corner gives you materials and activities to help you improve communication and supports the needs of children, parents, and adults with hearing loss. Check it out!

Personalized Customer Service

Personalized Customer Service

No matter your question, get answers fast with our US and Canada customer service center. Call 1-800-483-3123 to get the help you need. We can also connect with you via chat or text.

Have a question about your sound processor? Need information about an accessory or the status of your warranty? Get answers fast: Call our US-based call center at 1-800-483-3123.

The Wire Newsletter

The Wire Newsletter

Cochlear created the world's first multichannel cochlear implant over 30 years ago. When you subscribe to our monthly e-newsletter, The Wire, you'll be the first to know as those exciting breakthroughs continue. Get stories about new products and services as well as local events to meet other Cochlear Family members.

Our monthly e-newsletter, The Wire, is loaded with news and great stories. As a member, you will also be the first to know about new products, local social events, and services before everyone else.

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