Cochlear - Hear now. And Always

Insurance Support

We are diligently working to provide our Cochlear Family members the opportunity to place reimbursement orders through the Cochlear Store. We expect this option to be available in the near future. Until then, please find some additional information below regarding your purchasing and payment options.

If you would like to place an order using Cochlear’s Reimbursement & Insurance Services, please contact customer service for assistance at 1-800 483-3123, or by emailing You can also select the Chat icon at the top of your screen to initiate a live conversation with a customer service representative.

Insurance Banner

Reimbursement & Insurance Services

Cochlear provides direct insurance billing on your behalf when purchasing upgrade orders through most insurance plans and when using Medicare, Medicaid *(including HMOs), Tricare or Kaiser benefits for repairs, parts or accessories. Click here to learn more.


The Cochlear Store accepts CareCredit as a viable payment option. CareCredit is a healthcare credit card designed to help finance your health and wellness needs with options including 24 months, no interest. CareCredit is not directly affiliated with Cochlear Americas. For more information please visit

Personal Out-of-Pocket Purchases

The Cochlear Store accepts most major credit cards including Visa, Master Card and American Express. Click here to return to the Cochlear Store homepage.

*Find helpful information and tips for seeking reimbursement from your insurance company to obtain replacement batteries, parts, upgrades and more by clicking here.

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