Hear Always is an exclusive program to expedite service to members who experience issues with their sound equipment that significantly reduces time spent "off air." Active your account today!
Call us at 1-800-483-3123
Reduce time spent "off air with exclusive expedited service for your sound processor. Call the Cochlear customer service center if you are having issues with your equipment, and we will help you troubleshoot. If we determine your equipment needs to be replaced, we will simply exchange it by sending a kit to you overnight.
The kit will contain:
- The replacement equipment
- Instructions and a box to send back the out-of-service processor
Call customer service at 1-800-483-3123 to speak with us about Hear Always, so you’ll never be out of sound.