Global HEAR Behaviours

Underpinning everything we do are our HEAR behaviours, that are aligned to our mission, vision and strategic goals. These provide you with clear expectations about the behaviours required to succeed in your role.

Hear the Customer

Put the customer at the centre of all that we do

  • Listen and act with the customer in mind
  • Strive to enhance the customer experience
  • Seek to learn about and understand our customers
  • Help others think about our customers
Embrace Change & Innovate

Think differently to change and grow

  • Inspire and implement new ways of thinking and operating
  • Keep things simple, specify minimum must haves
  • Challenge the status quo and take calculated risks
  • Make it okay to make mistakes and learn from them
Aspire to win

Inspire each other to achieve

  • Develop self and others to grow the business
  • Make decisions, demonstrate courage and overcome obstacles
  • Respond and adapt quickly to changes
  • Recognize and celebrate success and achievements
Remove Boundaries

Unite and act as one

  • Seek alignment around decisions and demonstrate shared accountability
  • Work together to identify and act on opportunities
  • Consider diverse perspectives to solve problems
  • Build trust, strengthen relationships and communicate openly
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Office address

Cochlear Europe Ltd.
6 Dashwood Lang Road
Bourne Business Park
Addlestone
Surrey
KT15 2HJ

Tel: +44 (0) 1932 263 400
Fax: +44 (0) 1932 263 426