Cochlear™ Baha® 5 Smart App

The Baha® 5 Smart App lets you optimise your hearing experience directly from your iPhone.

Benefits of using the Cochlear™ Baha® 5 Smart App

  • Quickly and easily change programs, activate streaming and adjust the volume.
  • Adjust treble and bass to customise your sound processor settings, and link them to your favourite locations.
  • Receive assistance and get handy operating tips.
  • Locate a lost or misplaced sound processor.

Download

Get it on Google Play

 

How-to

Please consult the in-app tutorial section under ‘Get started’ for an overview of how to operate the Baha 5 Smart App, or download the quick guide or user manual.

 

Pairing and connecting

Before you can start using the Baha 5 Smart App, you first need to pair your sound processor to your iPhone.

  1. Ensure your Baha 5 Sound Processor is turned off by opening the battery door.
  2. On your mobile device, go to Settings -> General -> Accessibility
  3. Turn on your Baha 5 Sound Processor by fully closing the battery door. Your sound processor is now discoverable for 120 seconds.
  4. On your iPhone, tap Hearing Aids. If Bluetooth is turned off, tap to turn it on.
  5. Your mobile device will now start searching for your sound processor. This may take some time.
  6. Tap the name of the sound processor, once it appears.
  7. Accept the pairing request. A tick box in front of the sound processor name will confirm it is connected.

If your Baha sound processor is paired, has a live battery, and is turned on, it will automatically connect once you start the Baha 5 Smart App. When the app is connected for the first time, it may need additional time to read required data from your sound processor.

Refit

There are some instances where your personalised programs and stored locations will be removed from the app. They are:

  • If you have a follow-up with clinician and make changes to your programs
  • If you pair a sound processor with a different serial number (eg after service and repair)
  • If you manually pair a wireless accessory to your sound processor

Compatibility

The Cochlear Baha 5 Smart App is compatible with iPhone 6 Plus, iPhone 6, iPhone 5s, iPhone 5c, iPhone 5, iPad Air 2, iPad Air, iPad (4th generation), iPad mini 3, iPad mini 2, iPad mini and iPod touch (5th generation) using iOS 8.1 or later.

Apple, the Apple logo, iPhone, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Terms of use

The Baha® 5 Smart App is intended to be used with the Cochlear™ Baha 5 Sound Processor. The Baha 5 Smart App sends and receives signals from the Baha sound processors via selected mobile devices for which the app has been developed.
Notifications of application updates for the Baha 5 Smart App should not be disabled. It is recommended that the user installs all updates, to ensure that the Baha 5 Smart App will function correctly and will be kept up to date.
The Baha 5 Smart App must only be used with the Baha sound processors for which it is intended. Cochlear does not accept any responsibility if the Baha 5 Smart App is used with other devices. Any and all liability arising directly or indirectly from the use of the Baha 5 Smart App is hereby excluded except that which cannot be excluded under applicable law. All direct, indirect, special, incidental, consequential or punitive damages arising from any use of this Baha 5 Smart App or data contained therein are disclaimed and excluded.

Mobile application

To help us provide you with an improved Cochlear experience, we are interested in basic information about how you use the Baha 5 Smart App.
If you share information with us on how you use the features, we can learn about the capability of the Baha 5 Smart App and how we can improve and enhance future updates and product releases. Our mission is to employ the user behaviour insights to further develop the user experience of our future mobile applications.

Types of collected information

Cochlear collects information by analysing how the Baha 5 Smart App features are used in general. This could be information about how extensively a feature is used and when the feature is typically activated.
We collect data across all the users together and so we do not track and analyse your individual behaviour.
The information we collect is aggregated, anonymised, nonpersonally identifiable data across all the active Baha 5 Smart App users.
Cochlear collects the following type of information:

Application feature information
We may collect information about the services in use and how they are being used. In practice, this could be information about features that are used, how often they are used and for how long they are being used.

Device-type information
We may collect generic device-specific information such as the type of mobile device and mobile operating system.

Technical log information
We may automatically collect and store certain technical information in server logs. This may include:

  • Details of how the applications are used.
  • Internet protocol.
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