Upgrade FAQs

Answers to some common questions about upgrading to the Cochlear™ Nucleus® 6 System.

  • Is the Nucleus 6 System upgrade available for my implant at this time?

    The Nucleus 6 System upgrade is now available for all Cochlear™ Implants.

  • How do I know which Nucleus 6 System wearing option is best for me?

    Upgrading to the Nucleus 6 System opens up two options to accommodate the way you live.

    The CP910 Sound Processor has direct audio input so you can connect directly to electronic gadgets such as an iPod using a Personal Audio Cable or check the sound of the microphones by using the monitor earphones. The direct audio input also allows you to connect FM adaptors.

    This CP920 Sound Processor is a smaller, lighter-weight option than the CP910. Note: You cannot use accessories with cables with this option.

    Either choice comes with enhanced tactile controls, improved coil profile, auto-FM, LED indicators and other design features for your convenience.

    Wireless accessories can be used in conjunction with either sound processor, learn more about Wireless Accessories.

  • What colour options do I have?

    Nucleus 6 Sound Processors come in a variety of colours to blend in with your hair and skin tones.

    The Sound Processors are available in four basic colours – carbon, maize, mocha, or smoke.

    Sound processor and coil covers are also available in 12 bright colours and patterns

    To view the colour options, please visit the Accessories section.

  • Are rechargeable battery options available for Nucleus 6 System?

    Yes, rechargeable batteries are approved and available. Each Nucleus 6 Sound Processor upgrade kit comes with two rechargeable batteries and a charging kit. You have the choice between standard and compact rechargeable battery sizes.

  • Which rechargeable battery option is best for me? Standard or compact?

    Choosing either the standard or compact battery module depends on your processor settings, personal preferences and lifestyle. The standard battery module can get up to 30 hours of battery life whereas the compact rechargeable battery gets up to 18 hours of battery life depending on your individual settings in the processor. The compact rechargeable battery option can be great if you wish to reduce the weight and size of the sound processor. If you wish to go a full day or longer without changing batteries, the standard rechargeable battery may be a better option.

  • What is data logging?

    When you know exactly how your sound processor is being used on a daily basis, you can give yourself the best opportunity for the best hearing possible.

    It can often be difficult for someone to remember their experience from yesterday let alone last month. As a result, even “good reporters” often fail to note many of the pertinent details that are needed to help improve their experience.

    To address this need, Cochlear has incorporated data logging into the Cochlear Nucleus 6 System.

    Data logging fills the knowledge gap with reports that paint a more complete picture of each recipient’s hearing experience, and ultimately helps provide information for more optimal performance. With data logging, questions that may have been near impossible to answer previously are now right at your fingertips including:

    • In what environment and how often are accessories being used?
    • How often are volume and sensitivity being adjusted?
    • How much time is spent in loud vs. quiet environments?

    When this data is presented clearly, themes can emerge that allow the clinician to make the right adjustments for individual recipient needs. With data logging, recipients can feel confident that their clinician is getting the most accurate representation of their processor usage to provide the counselling and fine-tuning that will optimise their hearing experience.

  • Does the Nucleus 6 System come with a Remote Assistant?

    Yes, the Nucleus 6 System comes with the CR230 Remote Assistant. It’s been designed to help you make simple adjustments. It also gives you the confidence of knowing everything is working as it should be, at the touch of a button. Whether you just want to check the status of the battery or make sure the coil is correctly attached, you can do so without having to touch the sound processor.

    Also available is the CR210 Remote Control – it’s discreet and pocket-sized and allows you to make simple adjustments to settings such as volume, sensitivity and telecoil without touching your sound processor.

  • What is SmartSound® iQ and why do I need it?

    Every place is different. With different sounds. One minute you’re walking down a quiet street, the next you’re stepping into a crowded restaurant. You go from a concert hall filled with music to a stadium filled with cheers. And now, thanks to SmartSound iQ, which is only available in the Nucleus 6 System, you’ll hear your best in all of them, without having to do a thing.

    SmartSound iQ is the world’s most intelligent and fully automated sound management system. It detects your listening environment and then automatically selects from a unique range of specifically designed technologies, so you can be confident you’ll always be hearing your best, without having to even think about it.

    While previous versions of SmartSound have been very helpful for many recipients, they have required the user to manually select the right program for the hearing environment they were in. We know that many users of previous SmartSound versions didn’t change between programs.

    For example, patients tell us they like to stay on a particular program and not change any settings or they may be too ‘scared’ to change settings in case they cannot get back to what the original settings were. Or sometimes they may change programs but may not put the most optimal program on for a certain listening environment. If they do not change their programs (or change to the incorrect program), they may not be hearing at their best.

    That’s why Cochlear came up with a system intelligent enough to make the changes automatically – so you can be sure that you are always hearing your best in every hearing situation.

  • Is the Nucleus 6 Sound Processor waterproof?

    As well as a water resistance rating of IP57*, the water-repellent nano-coating on the Nucleus 6 Sound Processor makes it more reliable around water than ever before.

    The Nucleus 6 Sound Processor is also compatible with the Cochlear Aqua Accessory, making it waterproof (IP68) and giving you the freedom to swim underwater in a pool, lake or ocean.

    * With rechargeable batteries. Nucleus 6 in Hybrid configuration has an IP44 rating. The Nucleus 6 Sound Processor is water resistant to level IP57 of the International Standard IEC60529. This water protection rating means that the sound processor is not only splash resistant, but it can be submerged into three feet of still water for up to 30 minutes. This water protection only applies when you use rechargeable batteries. Not intended for swimming.

  • Does it come with an acoustic component? Does it cost more to have this be part of the system or does it come with it?

    Yes, the Nucleus 6 System also comes with integrated hybrid functionality (acoustic component), meaning you can enjoy the benefits of your remaining natural hearing.

    The hybrid conversion is easily made by the addition of an ear hook, and a top of the range “hearing aid” solution. This option is not suitable for everyone, ask your clinician for information.

  • Does the Nucleus 6 System feature wireless technology?

    Yes! With a future software upgrade, your Nucleus 6 System will directly connect to an ever widening array of wireless devices.

    In today’s world, electronics are moving away from the days of cords and cables and more towards 2.4 GHz wireless technology. Wireless connectivity reduces clutter and hassle at work and home. All of these advances in wireless technology are making it easier for us to simply live life ... untethered!

    The Nucleus 6 System is moving right along with the wireless world designed with 2.4 GHz wireless technology for today and tomorrow.

    Make ample use of Bluetooth-enabled music players or other devices without wires, headphones or other gadgets dangling from your neck. Audio signals from your TV, stereo and GPS will be channelled right into your sound processor, much like an extra speaker.

    The Nucleus 6 System also features new functions that spare you the tedium of making adjustments to your hearing:

    Auto-FM: Children in a classroom and adults who prefer the extra comfort of assistive technology will be thrilled by the sensitivity of the Nucleus 6 System as it switches automatically to FM when it detects an FM system in the classroom or conference room. When the teacher or lecturer finishes talking through the FM system, the sound processor will automatically revert to the default program as established by the clinician.

    Auto-Telecoil: Thanks to wireless technology, the Nucleus 6 System automatically switches on the built-in telecoil when you place the phone over your sound processor to give you safe, hands-free mobility through a Bluetooth® headset. The telecoil also automatically links with FM neckloops and room loop systems.

  • What wearing options will I have?

    The Nucleus 6 System is designed to be worn behind the ear at all times to ensure proper microphone placement.

    An exciting line-up of accessories and capabilities allows you or your child to style your Nucleus 6 System and take your look from discreet to spectacular.

    Plugging in: The CP910 System accommodates plug-in accessories, so you can connect to your TV or MP3 player.

    Express Yourself: With a selection of sound processor and coil covers in 12 bright colours and patterns, you might choose one to match today’s outfit.

    Safe and Secure: Our specially designed Snugfit accessory keeps your sound processor safely on your or your child’s ear, even when exercising or at play.

  • Is the Nucleus 6 Sound Processor tamper-resistant?

    Yes, the Nucleus 6 System features three different tamper resistant features: tamper resistant earhooks that can be secured with a removable pin, tamper resistant battery lock to prevent the battery module from separating from the main module, and tamper resistant battery cover to prevent the patient from accessing the two 675 Zinc Air batteries.

    A tamper resistant locking tool is supplied with every Nucleus 6 System upgrade kit to facilitate using these tamper resistance features.

  • Are the Nucleus 5 (CP810) Audio Accessories compatible with the Nucleus 6 Sound Processor? What about the Remote Assistant?

    Yes, the Nucleus 5 (CP810) Audio Accessories are compatible with the Nucleus 6 System. Only the CP910 Nucleus 6 System has an accessory port that allows for connecting audio accessories such as the Personal Audio Cable. You cannot use accessories with the CP920 Nucleus 6 System.

    The Nucleus 5 Remote Assistant is not compatible with the Nucleus 6 System. However, if you are receiving a second cochlear implant with the Nucleus 6 System, your existing Nucleus 5 System will still be compatible with the CR230 Nucleus 6 Remote Assistant.

  • Are the Nucleus 5 (CP810) Rechargeable Batteries compatible with Nucleus 6 System? What about the charger?

    Yes, the Nucleus 5 (CP810) Rechargeable Batteries will work with the Nucleus 6 System although the colour will not match exactly. The Nucleus 5 (CP810) Charger is compatible with the Nucleus 6 Rechargeable Batteries.

  • What is the warranty on the Nucleus 6 System?

    The Nucleus 6 System will carry a three-year manufacturer’s warranty.

    If you have questions on your warranty coverage please do not hesitate to contact Customer Service for more information.

  • I am bilateral, and I can only upgrade one side. So I’ll have two different Nucleus sound processors. Will that make it harder to hear?

    Having two different Nucleus sound processors may sound different at first, but like with any upgrade sound quality can improve over time with use and practice with the new sound processor. In the long run, you can experience improved hearing performance even if you are upgrading only one side and keeping the same sound processor on the other side.

  • What are the differences between the audio cables?

    Here is a brief description of the different audio accessory cables we offer.

    Nucleus Personal Audio Cable: Specially designed for use with battery operated audio components. Connect one end of the audio cable to the Nucleus 6 System and plug the other end into the headphone jack on the audio component.

    Nucleus 6 Lapel Microphone: One of the most versatile Nucleus accessories. It can be used when the source of sound is on the opposite side from the cochlear implant. This accessory can also be used for troubleshooting the sound processor microphone.

    Monitor Earphones: Can be used by a natural hearing individual to check the sound quality of the microphones and test if accessories are working.

  • Is the Aqua Accessory compatible with the Nucleus 6 System?

    Yes. The Aqua Accessory is designed to be used only with rechargeable batteries.

    Cochlear offers extensive warranty coverage for the Nucleus 6 System. Where the processor is used in accordance with the terms of our warranty, any damage due to mechanical, electrical, cosmetic or water is covered under our warranty.

  • How do you connect with FM systems such as Phonak?

    Traditional (and dynamic) FM receivers will require the Nucleus®CP910 System with an accessory port. 

    Neck loop FM systems can be used by turning on the CP910 or the CP920 Nucleus 6 System’s built-in telecoil.

  • Is there an FM system that Cochlear has approved or tested for compatibility? Are there any that will work – or will it work with my child’s current FM system?

    There are four main types of FM systems that can be used with the Nucleus 6 System:

    1. FM systems that require a Euro adaptor (for use with CP910 only)
    2. Direct connect FM systems that connect directly into the CP910 processor (e.g. ML14i)
    3. FM systems that can be connected to the CP910 using the Freedom accessory adaptor and a cable
    4. And neck loop FM systems (e.g. MyLink™) that require the use of the telecoil function (and is available with both the CP910 and CP920 sound processors).

    Neck loop FM systems offer the same benefits of plug-in systems but also have several additional advantages - for example, if a child has bilateral input with 2 cochlear implants, or 1 cochlear implant and 1 hearing aid, the child can use the one system with their bilateral hearing devices. They may also be considerably less expensive than plug-in FM receivers. Contact your Cochlear representative if you need further information about adaptors, cables and what receivers will work with our processors.




Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.