Troubleshooting your sound processor

This section is useful if you are experiencing problems with your Cochlear™ Baha® 5 Sound Processor.

First, check the battery function

The first step in troubleshooting your sound processor is to check the battery function, which could be related to a number of problems including: no sound, intermittent sound, weak sound, distorted sound, crackling/buzzing sound and lost streaming. The batteries that were originally included with the sound processor reflect our latest battery recommendation.

If you still experience the problem after checking and/or changing the battery as per the sound processor user manual, proceed to the list and recommendations below.

If your sound processor does not work:

  1. Make sure the battery is inserted correctly.
  2. Ensure that the sound processor is turned on by completely closing the battery compartment.

If there is no sound:

  1. Ensure that the sound processor is turned on by completely closing the battery compartment.
  2. If you have a Baha Attract System your magnet could be too weak. Contact your hearing care professional.

If there is faulty sound, including feedback or whistling:

  1. Ensure that items such as eyeglasses, helmets, etc do not come into contact with the Baha sound processor housing.
  2. Make sure the battery door is completely closed.
  3. If none of the above resolves the issue, programming adjustment may be needed. Please see your audiologist.

If the sound is distorted or intermittent:

  1. Make sure the battery door is completely closed.
  2. Use a Dry Aid Kit overnight to remove any moisture in the sound processor.
  3. If none of the above resolves the issue, programming adjustment (such as an individual feedback measurement) may be needed. Please see your audiologist.

Disclaimer

Full indications, contraindications, warnings and instructions for use can be found in the User Manuals supplied with the devices.

Please seek advice from your health professional about treatments for hearing loss. Outcomes may vary, and your health professional will advise you about the factors which could affect your outcome. Always read the instructions for use. Not all products are available in all countries. Please contact your local Cochlear representative for product information.