Cochlear - Hear now. And Always

Insurance Support for Parts & Accessories*

As a part of our commitment to help you "Hear now And always," we strive to enhance the way we provide you service each and every day. We are excited to announce that as of Feb. 1st, 2018 we are contracted with several nationwide health insurance plans in addition to the existing Medicare, Medicaid plans (including HMOs) and TRICARE. This means that we can place an order for covered parts and accessories and bill your insurance on your behalf - eliminating your need to navigate the insurance process on your own. Covered parts and accessories are medically necessary items, which are required for the device to function, such as cables, coils, magnets and rechargeable batteries.

Please review the list of contracted insurance plans and check back regularly for updates, as we continue to work to contract with more plans. Cochlear's participation with any product or insurance plan is subject to change without notice. Insurance companies offer a variety of plans and may change the names and benefits at any point. A patient's level of coverage depends on the specific benefits outlined in their plan.

Commercial Plans effective February 1, 2018:

  • Aetna
    • Aetna Private Insurance Plans (EPO, PPO, POS, HMO)
    • Coventry
    • Coventry CMR-Local 655 Welfare Fund
    • Coventry Health Care of IL
    • Coventry Health Plan/Aetna KY
    • Health America
    • Iheartmedia Inc Health Plan
    • Mailhandlers (MHBP)
    • Meritain
    • Rural Carrier Benefit
    • WebTPA
  • Blue Cross Blue Shield (BCBS) Plans
    • Regence Blue of WA
    • Independence BCBS
    • BCBS of AL
    • BCBS of IL
    • BCBS of OK
    • BCBS of SC
    • BCBS of TX
    • Blue Shield of CA
    • Premera
      • Premera BCBS of Alaska
      • Premera BCBS of Washington
    • Wellmark BCBS
      • Wellmark of Iowa (HMO, POS)
      • Wellmark of South Dakota (Indemnity, PPO)
  • CIGNA
    • Allegiance Benefit Plan Management
    • Alliance Health & Life
    • American Postal Union - NALC
    • ASR Corporation
    • CareLink (Tufts)
    • Cigna Private Insurance Plance (EPO, PPO, POS, HMO)
    • HealthPartners
    • NALC, APWU
    • Tufts (HMO, TMC, POS, EPO, MCP, PPO)
  • Harvard Pilgrim
  • Kaiser
  • Medical Mutual of Ohio
    • SuperMed (PPO, HMO, POS)
    • ProMedica HMO
    • CleCare HMO
    • MedFlex PPO
    • OhioHealth HMO
    • Mercy HMO
  • MVP Healthcare
  • Parkview Health Plan (Signature Care PPO)
  • Priority Health of Michigan
  • UPMC

Medicare, Medicaid plans (including HMOs) and TRICARE

Cochlear is currently contracted with the following Medicaid states: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, Nebraska, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, Wyoming.

Frequently Asked Questions:

Reimbursement Expansion of Contracted Commercial Insurance Services Parts, Accessories and Repairs

1. What are "expanded commercial insurance services?"

A. Cochlear’s commitment to our customers to "Hear now. And always" drives us to enhance the way we provide service each and every day. Many of our customers have asked that we provide insurance reimbursement services to support claims for Cochlear parts and accessories that cannot be purchased elsewhere. Patients who participate in one of the insurance plans with whom we are now contracted can utilize Cochlear to bill insurance on their behalf alleviating the challenge of fighting for pre-authorization, out-of-network benefits, and coverage on their own.

2. How did Cochlear pick the plans it contracted with?

A. We targeted the nation’s top insurance plans in an effort to maximize coverage for our recipients. This is a phased approach as we continue to enhance our service offerings.

3. When will Cochlear contract with other insurance companies?

A. Specific dates and timelines cannot be provided; however, we are actively pursuing new provider contracts every day. We will continue to update this list of insurance providers with whom we are contracted so please check back regularly for updates.

4. Can I add an insurance company to Cochlear’s prioritization list?

A. We are actively working on additional contracts every day and appreciate your request. We recommend patients submit the request to contract directly to their insurance provider as they are more inclined to reach out to us if they hear from participants.

5. Can I track a reimbursement order online?

A. We are working on adding reimbursement order tracking as part of the expansion of our reimbursement services. This is part of our phased approach as we continue to enhance our service offerings.

6. What will Cochlear do to continue to improve its reimbursement offerings?

A. Cochlear’s commitment to our customers to "Hear now. And always" drives us to enhance the way we provide service each and every day. We are working on a phased approach for the expansion of our reimbursement services. Enhancing our online services is on the roadmap for 2018 along with continuing to add contracts for commercial insurance plans.