Contact Us

Connect with Recipient Support. We're here to support you.

Choose your preferred method of connecting, below.

Online Chat:


Chat with a representative
6 am - 6 pm (MT) Monday - Friday
8am -12 pm (MT) Saturday
Hours of operation:6am-6pm MT
 

Live Chat Software
Hours of operation: 6am -6pm MT

 

Email:

Customer@cochlear.com
 

Find your answer in Support Center resources:

Online Support Center

 

 

Call:


1.800.483.3123: Recipient Support
1.800.633.4667 option 2: Medicare, Medicaid, Kaiser and Tricare Support

Technical Services

We hope it’s never necessary, but should you ever need advanced troubleshooting and support, we have a team of experts to assist you. 

Payment Support
For those with Medicare, Medicaid, TriCare or Kaiser, our payment support specialists are available to help you obtain replacement batteries, parts, upgrades and more.
 

Call: 800 633 4667 extension 2
Email: Reimbursement@Cochlear.com