Using the Nucleus 7: Information, Support, & Maintenance
Discover a whole new world of sound
Whether you’re a new implant recipient or a recent upgrader, this section of our website is devoted to you. You’ll find tools and resources here to help you learn about your Nucleus 7 Sound Processor. For more information and personalized support for your sound processor and accessories, log in to your Cochlear Family account. Not yet a member? Learn more.
Nucleus 7 Basics
Get To Know Your Cochlear™ Nucleus® 7 Sound Processor
It's important to know the components that make up your Nucleus 7 Sound Processor. Also, you can watch these videos for an overview of your new sound processor, and to learn how to assemble, turn on, and turn off your sound processor, and much more.
Introducing the Nucleus® 7
Assemble and turn on your
Nucleus® 7 Sound Processor
Pair your Nucleus® 7 Sound Processor with a compatible
Wearing options for the
Nucleus® 7 Sound Processor
The Made for iPhone Difference
Thanks to Made for iPhone compatibility, you can stream phone calls and FaceTime® audio calls directly to your Nucleus 7 Sound Processor and enjoy music and entertainment on the go.1
You will need to pair your processor to your Apple® device to get these benefits.
Pair Your Processor with the CR310 Remote Control
Pairing allows your processor to communicate to the remote control.
1. The Cochlear CR310 Remote Control allows you to change programs, turn volume or sensitivity (if available) up and down, control audio streaming from True Wireless devices, and turn telecoil on and off.
2. Before you can use your remote control for the first time it must be paired with your Nucleus 7 Sound Processor.
3. To pair your processor with your remote control, first turn off your processor and remote control.
4. Turn back on your processor and remote control. They must both be ‘awake’ and on at all times while pairing.
5. Place the coil on the back of your remote control.
6. The remote control will show pairing in process.
7. The remote control then shows successful pairing of you left (L) or right(R) processor.
8. If you have two processors, repeat steps 3-7 for your second processor.
Locating the serial number
Should your Nucleus 7 Sound Processor require service or need repair, you may be asked for your serial number. Your Sound Processor serial number is located on the inside curve of your Sound Processor. In order to serve you better, please locate the serial number on your Sound Processor prior to calling Cochlear.
Log into your Cochlear Family account for more information on:
- Charging and changing your batteries
- Locking the disposable battery module cover
- Battery Life
- Changing your programs, lights and beeps
- Pairing your processor with the CR310 Remote Control
- Using Telecoil
Keep your sound processor working properly.
Here are some good resources for learning all the basics, maintenance, wearing options and accessories for your sound processor.
Don’t remember where you put that user manual? Not to worry, we keep them right here.
It’s very important that you be aware of the impact of your implant in certain medical situations and treatments.
1. The Nucleus 7 Sound Processor is compatible with iPhone 7 Plus, iPhone 7, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone SE, iPhone 5s, iPhone 5c, iPhone 5, iPad Pro (12.9-inch), iPad Pro (9.7-inch), iPad Air 2, iPad Air, iPad mini 4, iPad mini 3, iPad mini 2, iPad mini, iPad (4th generation), iPod touch (6th generation) and iPod touch (5th generation) using iOS 10.0 or later.
Apple, the Apple logo, FaceTime, Made for iPad logo, Made for iPhone logo, Made for iPod logo, iPhone, iPad Pro, iPad Air, iPad mini, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.