Self Support

Often, the issues you are having can be easily resolved by the helpful sections below.

However, if you have read through these and are still having problems, please don’t hesitate to contact us directly.


As with all devices and technology, sometimes things go a little haywire or need to be adjusted. If you are having any issues or questions, check our troubleshooting tips below. The solution may be as simple as changing a battery or resetting your sound processor.

Warranty Coverage

Should you have problems with your sound processor while under warranty, we’ve got you covered.

Service Plans

Available for the Cordelle II only - Cochlear allows you to send your sound processor in for repair at any time with the purchase of a one-time repair fee. In addition to having your sound processor repaired by a trained technician, this one-time repair fee also comes with 6-months of supplemental Extended Warranty coverage for the repaired device. Find out more about our Extended Warranty provisions.

Videos and Manuals

Here are some good resources for learning all the basics, maintenance, and accessories for your sound processor.


Get answers to some frequently asked questions.