Cookie Policy

Man and woman talking at work

This is the cookie policy for local Cochlear Sites in Europe, Middle East and Africa (EMEA) as referenced in the Privacy Policy which are operated by Cochlear Limited, 1 University Avenue, Macquarie University, NSW 2019, Australia and – in case specifically mentioned in the Privacy Policy - a local Cochlear subsidiary or affiliate (hereinafter referred to as “we”, “us”, “Cochlear”). We are committed to protecting the privacy of your personal information in accordance with applicable privacy and data protection laws. Cochlear is the data controller for personal data collected, processed and used via this Site.

This Cookie Policy sets out the practices in relation to any Cookies used by Cochlear and supplements the Privacy Policy.

Upon the first connection to the site, you will see a synthetic note concerning the use of cookies. Closing that note by clicking the dedicated button or by clicking out of the banner that contains it and continuing to explore the site, you consent to the use of cookies as described in this Cookie Policy.


Cookies are pieces of information that are sent to your browser and stored on your computer or device to store and sometimes track information about you. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not, and by gathering and remembering information about your preferences. A number of cookies the site uses last only for the duration of your session on the site and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer. We use cookies to:

  • collect your IP address (which will be truncated before any analytics are performed);
  • recognise your operating system on your device or computer and the type of tablet or smartphone you are using to access our site;
  • monitor site performance and to improve our sites and services;
  • remember that you have visited us before; this means we can identify the number of unique visitors we receive. This allows us to make sure we have enough capacity for the number of users that we get;
  • customise elements of the promotional layout and/or content of the pages of the site;
  • monitor utilisation of features and services, traffic and demographic trends, and browser versions;
  • collect anonymous statistical information about how you use the site (including how long you spend on the site and the pages you visit within the site) and where you have come to the site from, so that we can improve the site and learn which parts of the site are most popular with visitors;
  • to speed site navigation and recognise your access rights on the site; and
  • gather information about the pages on the site that you visit, and also other information about other sites that you visit, so as to place you in a "market segment". This information is only collected by reference to the cookie identifier that you are using. This may result in you seeing Cochlear adverts when visiting other websites.

Some of the cookies used by the site are set by us, and some are set by third parties who delivering services on our behalf.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can use the links below to find information on how to manage your cookies on the major web browsers. These pages are not Cochlear websites, and are in English (but most have options for different languages).

PC and Mac:
Internet Explorer:

Mobile devices:
Android :
Blackberry :

You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the site, you may not be able to take full advantage of the Site.

We have described the main cookies we use and what we use them for below:

Type of Cookies Description Managing settings

Essential cookies

Essential cookies are cookies that enable you to navigate Cochlear’s site and use its features, such as accessing secure areas of the site and using Cochlear service.

If you have chosen to identify yourself to Cochlear, Cochlear uses essential cookies containing encrypted or de-identified information to allow Cochlear to uniquely identify you or your browser (or device). Each time you log into the service, a cookie containing a unique identifier that is tied to your account is placed on your browser. These cookies allow Cochlear to uniquely identify you or your browser (or device) when you are logged into the service and to process your online transactions and requests.

Essential cookies are not stored in a persistent manner on your computer or device and are deleted upon the closing of the browser. Because essential cookies are necessary to operate Cochlear’s Site and the service requested by you, these cookies do not require your consent to be placed and stored on your computer or device. Without these cookies, we would not be able to deliver our services to you via the Site.

Performance cookies

Performance cookies enable the collection of information about how visitors use our site, including which pages visitors go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a visitor. All information these cookies collect is aggregated. This information is used to measure the traffic on our site pages and to improve how Cochlear’s site functions and performs.

Please see below under “Third party technologies that we use” how to manage those cookies. Please also refer to this website in order to find out more about and manage cookies used for purposes of marketing:

Functionality cookies

Functionality cookies allow Cochlear’s site to recall information you have entered or choices you have made (such as your username, language, or your region) and are designed to permit enhanced, more personal features. These cookies also enable you to optimise your use of Cochlear’s service after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

Functionality cookies are not stored in a persistent manner on your computer or device and are deleted upon the closing of the browser. These cookies do not require your consent to be placed and stored on your computer or device. Without these cookies, the functionality you receive when visiting Cochlear may be impaired.

Analytics cookies

From time-to-time, Cochlear may engage third parties, such as Google Analytics, a service provided by Google, Inc., or such as Marketo, Inc., to track and analyse usage and volume statistical information from users who visit Cochlear’s site or on e-mail open rates and click through rates. Further, we may use third-party service providers to serve advertisements on our behalf across the Internet.

Third party advertising sites, such as Facebook Ads, may use tracking pixels to track conversions of the ads we run on Facebook and other websites.

Third parties, with whom Cochlear partners to provide certain features on our site, may use flash cookies to collect and store information.

Please see below under “Third party technologies that we use” how to manage those cookies. Please also refer to this website in order to find out more about and manage cookies used for purposes of marketing:

Technical cookie necessary to keep track of user’s consent

We use technical cookies to keep track of your consent to the use of cookies as described in this Cookie Policy.

This cookie is necessary to keep track of your consent to the use of cookies in accordance with this Cookie Policy, therefore it does not require your consent to be placed and stored on your computer or device.

Third party technologies used by Cochlear include:

In order to make our site more interesting for you we use the below third party technologies (among others).

Google Analytics

Cochlear also makes use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses cookies to analyse how users use the site. The information generated by the cookie about your use of the site will generally be transmitted to and stored by Google on servers in the United States. At the request of Cochlear, Google will use this information for the purpose of measuring your activity on Cochlear’s site, compiling statistical reports on overall website activity for Cochlear and providing other services relating to the activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of Cochlear’s site. In addition, you can prevent the collection of the data generated by the cookie by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: Cochlear has activated the IP anonymisation; in consequence, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Further information can be found under (Google Analytics Terms of Service & Privacy).

Other Google Services

We also use Google Adsense and Google DoubleClick, two services from Google, for managing and placing advertisements. These services save cookies on your computer and use so-called "web beacons" (invisible images) to analyse your user behaviour on our sites. The information generated by cookies and web beacons, including your IP address, is transmitted to Google servers in the USA and stored there. Google reserves the right to disclose this information to contractors. Your IP address will however not be merged with any personal data. Please refer to this website in order to find out more about and manage cookies used Google, Inc.:

Marketo Munchkin Cookie

We use third party marketing software from a company called Marketo to send our e-mails. We use cookies as part of tracking so we have information on e-mail open rates and click through rates. We also track activity on the website. For example, when visitors download marketing white papers from the site and we use Marketo cookies to see who does this and if they then visit other parts of our website. Marketo's cookies also allow us to track repeated visits to the website, and link each visit to the information voluntarily provided by the visitor. For example, if the visitor is asked to provide us with their name, company name and e-mail address, we will know the identity of the visitor when they visit the site at a later date, or when we send them email.

How does it work?

We embed a Munchkin Javascript snippet on your sites. When visitors come to a site, we place a cookie in the visitor’s web browser (if there wasn’t already one) and send messages to our servers about that visitor’s web activity. This behaviour is very functional, very similar to other web tracking scripts such as Google Analytics. Our cookie is a first party cookie, and only visible for us.

What does Munchkin Capture?

When on a page, Munchkin automatically gathers the following information:

  • Page visits
  • Link clicks
  • IP address
  • Referrer
  • Our cookie ID

For more information on Marketo’s privacy and cookie policy, please visit Marketo privacy policy:

Social Plugins

We have implemented Social Plugins from social networks so that you can share anything of interest to you with your friends and connections in social networks. Our sites contains social plugins to the external social networking sites such as (“Facebook”) and ("Twitter"). Facebook is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304. Twitter is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. With every visit to our sites, which carry a plug-in, your browser will set up a direct connection to the Facebook and Twitter servers. In the process the Facebook and Twitter servers recognise which site of our websites you are currently visiting. If you are a member of Facebook and/or Twitter and you are logged-in while you are visiting our websites, Facebook and/or Twitter will assign this information to your personal user account. By interaction with one of the plug-ins, e.g. by clicking the like button and/or the Twitter button this information will be sent via your browser directly to Facebook and/or Twitter where it will be stored on your respective personal user accounts. The information that you visited our sites will be transmitted to Facebook and Twitter, regardless of whether you click on one of the plug-ins.

You can find further information within the privacy policy of Facebook ( and the privacy policy of Twitter ( about the raising and using of data by Facebook and Twitter, about your rights regarding this and about setting possibilities in order to protect your privacy.

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