Warranty

Cochlear Implant Warranty

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Warranty periods

Cochlear provides extensive implant and product warranties, as well as a wide range of service support options to meet all customer needs.

Table 1: Warranty Periods for Cochlear Nucleus Implants

Cochlear Nucleus® Implants
Warranty Periods
Nucleus Cochlear Implant 10 years

 

Table 2: Warranty Periods for Cochlear Nucleus CP800 Series and CR100 Series

Cochlear Nucleus CP800 Series & CR100 Series
Warranty Periods
Processing Unit 3 Years
Coil, Coil Cable and/or Coil Magnet 1 Year
LiteWear Cable 1 Year
Rechargeable Battery Modules 1 Year
Battery Chargers and/or Adaptors 1 Year
Battery Holders and/or Battery Covers (Zinc Air) 1 Year
Remote Assistant 1 Year
Accessory Cables and/or Adaptors 1 Year
All other Accessories 90 Days*

*warranty periods may be longer for some third party products (e.g. Dry & Store)

Table 3: Warranty Periods for repaired or replaced Processing Units

Repaired or Replaced Processing Unit
Warranty Period
Repair of Processing Unit completed by Cochlear within a valid warranty period. No additional warranty period on repair. Continuance of any existing or remaining warranty period for the original product is applicable.
Repair of Processing Unit completed by Cochlear outside of a valid warranty period. Service fee charged to complete repair. Parts used for repair attract a warranty period of 6 months, starting 2 weeks after the date shipped for return by Cochlear. Parts used for repair are detailed in the service report accompanying the return of the Processing
Unit.
Replaced Processing Unit. Where the original Processing Unit is within a valid warranty period, and has been assessed by Cochlear as beyond repair. The Processing Unit is replaced under warranty. No additional warranty period is granted. Continuance of any existing or remaining warranty period for the original product is applicable.

Table 4: Warranty Periods for repaired or replaced Processing Units (when sold)

Refurbished Processing Unit
Warranty Period
Refurbished Processing Unit - when sold 1 Year

Table 5: Commencement of Warranty Periods

Warranty Period
Commencement
10 Years Warranty starts on the date of surgery.
3 Years Warranty starts from the earliest date of either: the first fit date OR 3 months after the date shipped by Cochlear.
1 Year Warranty starts 2 weeks after the date shipped by Cochlear.
90 Days Warranty starts 2 weeks after the date shipped by Cochlear.

If you have questions on your warranty coverage please do not hesitate to contact customer service for more information.