Contact Us

Your questions and feedback are important to us and we look forward to hearing from you. We’re Hear now. And always!

I have a Cochlear hearing solution

Cochlear Customer Service – Australia and NZ

Our friendly and efficient Customer Service team are here to help you with support and information about your products and services. We are available from 7.30am-6.00pm (Australian Eastern Standard Time).

Phone: 1800 620 929 (Australia)
Phone: 0800 444 819 (NZ)
Email: customerservice@cochlear.com

Customers can visit myCochlear™ to get fast access to secure, personalised information, tools and support resources and the online store to help you make the most of your hearing life with Cochlear.

I am a Cochlear Care Centre customer (Victoria)

Phone: 1800 069 362
Email: carecentre.vic@cochlear.com

If you are a Cochlear Care Centre client you can book your next appointment online.

Cochlear Care Centre
Ground Floor 174 Victoria Parade
East Melbourne 3002

I am considering a Cochlear hearing solution

Cochlear Concierge - Australia and NZ

If you have questions, we have experts who are ready to assist you! Learn more about the steps for getting a Cochlear hearing solution from our highly skilled Concierge team, available 9.00am-5.00pm (Australian Eastern Standard Time).

Phone: 1800 875 212 (Australia)
Phone: 0800 445 367 (NZ)
Email: concierge_ausnz@cochlear.com

I am a hearing care professional

For professionals and clinics - if you need help with an urgent clinical matter please call our hearing care professional's helpline.

Phone: 1800 800 989 (Australia)
Phone: 0800 420 438 (NZ)
Email: anz.support@cochlear.com

Australia and New Zealand
Contact details for all Cochlear offices

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