Cochlear Implant Warranty
Warranty periods
Cochlear provides extensive implant and product warranties, as well as a wide range of service support options to meet all customer needs.
Table 1: Warranty Periods for Cochlear Nucleus Implants
Cochlear Nucleus® Implants |
Warranty Periods |
|
Nucleus Cochlear Implant |
10 years |
Table 2: Warranty Periods for Cochlear Nucleus CP800 Series and CR100 Series
Cochlear Nucleus CP800 Series & CR100 Series |
Warranty Periods |
| Processing Unit | 3 Years |
| Coil, Coil Cable and/or Coil Magnet |
1 Year |
| LiteWear Cable | |
| Rechargeable Battery Modules | |
| Battery Chargers and/or Adaptors | |
| Battery Holders and/or Battery Covers (Zinc Air) | |
| Remote Assistant | |
| Accessory Cables and/or Adaptors | |
| All other Accessories | 90 Days* |
*warranty periods may be longer for some third party products (e.g. Dry & Store)
Table 3: Warranty Periods for repaired or replaced Processing Units
Repaired or Replaced Processing Unit |
Warranty Period |
| Repair of Processing Unit completed by Cochlear within a valid warranty period. |
No additional warranty period on repair. Continuance of any existing or remaining warranty period for the original product is applicable. |
| Repair of Processing Unit completed by Cochlear outside of a valid warranty period. Service fee charged to complete repair. | Parts used for repair attract a warranty period of 6 months, starting 2 weeks after the date shipped for return by Cochlear. Parts used for repair are detailed in the service report accompanying the return of the Processing Unit. |
| Replaced Processing Unit. Where the original Processing Unit is within a valid warranty period, and has been assessed by Cochlear as beyond repair. | The Processing Unit is replaced under warranty. No additional warranty period is granted. Continuance of any existing or remaining warranty period for the original product is applicable. |
Table 4: Warranty Periods for repaired or replaced Processing Units (when sold)
Refurbished Processing Unit |
Warranty Period |
| Refurbished Processing Unit - when sold | 1 Year |
Table 5: Commencement of Warranty Periods
Warranty Period |
Commencement |
| 10 Years | Warranty starts on the date of surgery. |
| 3 Years | Warranty starts from the earliest date of either: the first fit date OR 3 months after the date shipped by Cochlear. |
| 1 Year | Warranty starts 2 weeks after the date shipped by Cochlear. |
| 90 Days | Warranty starts 2 weeks after the date shipped by Cochlear. |
If you have questions on your warranty coverage please do not hesitate to contact customer service for more information.