Delivering more than two decades of implant innovation to over 170,000 people, Cochlear is built upon a foundation of success.

How did we get there? In a word: Goals. By setting corporate goals for customer focus, organisational performance, and shareholder value, strategic thinking has leveraged our innovation into a very successful business. Our goals include:

Customer focus

We focus on bringing customers lifetime value with:

• Innovative, high-quality products and services that help implant recipients interact more fully with their world.
• A continuous service-oriented experience from start to finish. Every customer interaction and experience is seamless, consistent and positive.
• Customer information systems that deliver products and services to match customer preferences and needs.

Organisational performance

Ours is a dynamic, performance-focused organization, poised to achieve its full potential with:

• A corporate culture and core values that attract and retain high-quality talent.
• Leadership capabilities that ensure a lasting, compelling future for employees.
• Tools and processes for managing performance.

Shareholder value

Cochlear creates shareholder value and meets stakeholder expectations through:

• Maximised sales revenues and an optimised sales revenue mix.
• Maximised return from the effective management of working capital and other assets.
• Optimised return through a well-managed dividend policy.