Cochlear Care Service Plans

We understand that hearing is a precious gift which is why your Cochlear™ equipment includes a standard warranty that covers you for the cost of service and repairs. However, if there are any unexpected repair, service or replacement costs once your warranty expires you may need to take care of these yourself.

Cochlear Care service plans help make managing the cost of service and repairs easier by covering these costs up-front¹ with a simple one off payment. We have plans for new customers and existing customers. Select a plan below to find out which one is right for you and the level of cover you need.

Stay Connected to your world of sound with a Cochlear Care Service Plan.

Select your processor to see what's covered

• Do you have a Baha® Sound Processor?

  Do you own one of the following Baha Processors²
  
  Baha® BP100
  Baha Divino®
  Baha Intenso™

  Find out more about our Cochlear Care Baha Processor Plan and how you can manage unexpected costs of service and repairs after your standard warranty expires.

  More Info »

• Do you have a Nucleus® Sound Processor < 12 months

  Are you purchasing one of the following Cochlear Nucleus Processors (or have purchased one within the last 12 months)?
  
  Nucleus® 5 (CP810)
  Nucleus® Freedom™
  Nucleus® ESPrit™ 3G
  Nucleus® SPrint™

  Find out more about our Cochlear Care New Processor Plan and how you can manage any unexpected costs of service and repairs for up to five years from the date of purchase.

  More Info »

• Do you have a Nucleus® Sound Processor > 12 months

  Do you own one of the following eligible Cochlear Nucleus Processors and the warranty is about to expire (or has expired)²?
  Nucleus® 5 (CP810), Nucleus® Freedom™, Nucleus® ESPrit™ 3G Nucleus® SPrint™

  I’d like comprehensive repair or replacement coverage for my Cochlear Nucleus Sound Processor. I’m not worried about covering my accessories.	Processor Plan More Info »
  I’d like comprehensive repair or replacement coverage for my Cochlear Nucleus Sound Processor. I’d like to cover my accessories for one claim per accessory each year.	Processor & Accessories Plan More Info »
  I’d like comprehensive repair or replacement coverage for my Cochlear Nucleus Sound Processor. I use my accessories a lot, so I’d like to cover them for three claims per accessory each year.	Processor & Accessories PLUS Plan More Info »

How do I know if my warranty is about to expire?

Cochlear Nucleus Sound Processors offer 3 years standard warranty from date of purchase.

Cochlear Baha Sound Processors offer 2 years standard warranty from date of purchase.

1. See individual plans for details of costs covered
2. Cover can be taken out after the standard warranty expires. Please refer to General Rules & Guidelines, as well as the terms and conditions for more details.
   
   Cochlear Care Service Plans do not provide coverage under all circumstances. Please refer to General Rules & Guidelines, as well as the terms and conditions for more details.