Contact Customer Service

If you're considering a cochlear implant or if you are a current customer and need support or information, contact us using our online form.

If your speech processor is broken

Call your Audiologist. They will help troubleshoot the problem.  If you need a replacement, your audiologist will make arrangements with Cochlear.

More information online

Customer Service

If you are a candidate, cochlear implant recipient or clinician and need support or information, please contact your local Cochlear office or distributor.

Cochlear Australia New Zealand
Toll free (Australia) 1800 620 929 -  Call us through the National Relay Service
Toll free (New Zealand) 0800 444 819
Fax + 612 9428 6352
Email: customerservice@cochlear.com

Cochlear Medical Device Company India Pvt Ltd
Ground floor Platina Bldg, Plot no C 59 , G Block ,
Bandra Kurla Complex , Bandra East , Mumbai 400051, India
Tel : 91 22 61121111 , Fax 91 22 61121100

Cochlear Hong Kong
Rm1810, 18/F, Hopewell Centre
183 Queen's Rd East, Wanchai, Hong Kong
Phone +852 2530 5773
Fax +852 2530 5183

Cochlear Distributor-Malaysia
Labchem Sdn Bhd
Phone: +603 77282617

Sri Lanka
J.M Wickramarachchi & Co
Tel: +(94 11) 289 0033; +(94-11) 282 4646
Fax: +(94 11) 281 0642

Cochlear Beijing
Phone +8610 6581 3800
Fax +8610 6581 1880

Cochlear Japan
Phone: +813 3817 0241
Fax: +813 3817 0440

Cochlear Southeast Asia
Cochlear Singapore
Tel: 65 65533814
Fax: 65 64514105

Cochlear Distributor-Thailand
Intimex Hearing Aid Services Co., Ltd
Phone: +6622793030

Cochlear Distributor-Indonesia
A.Kasoem Hearing Centre
Phone: +62213151070 ext 22

Cochlear Distributor-Philippine
Gruppo Technico Medico Internationale,Inc
Phone: +6328422495

Cochlear Distributor-Vietnam
Cat Tuong H.A.I Co., Ltd.
Phone:+84438574461
Fax : +84435371591
Email : thuyvan@fpt.vn

Cochlear Korea
Phone +852 2 533 4450
Fax +852 2 533 8408